Megha FAQ — All your questions answered here

No. Megha's policy allows each person to hold only one account. Creating multiple accounts may result in all of them being permanently closed and any accumulated balance being forfeited. Enjoy all of our services with a single account.

Yes, you can update your name, email, and contact details from the account settings. However, changing your mobile number requires contacting customer support. Once KYC verification is complete, certain changes may require additional verification.

KYC, or Know Your Customer, is an internationally recognized security standard designed to prevent fraud and illegal activity. Completing KYC on Megha raises your withdrawal limits, makes your account more secure, and removes any hurdles when claiming large winnings. It's in the best interest of both you and us.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Once you verify your identity with the OTP, you can set a new password. The entire process typically takes 2–3 minutes.

Entering the wrong password too many times may cause your account to be temporarily locked for security reasons. Wait 15–30 minutes or use the "Reset Password" option. If the issue persists, contact our customer support team directly.

Yes, the Megha app supports both fingerprint and Face ID login. Go to the app settings and enable "Biometric Login". After that, you can sign in instantly with your finger or face every time — no password needed.

You can deposit on Megha via bKash, Nagad, Rocket, Upay, and bank transfer. All of Bangladesh's most popular mobile banking options are supported on our platform. Deposits are typically credited to your account instantly.

Withdrawal requests are typically processed within 15 minutes to 24 hours. Mobile banking withdrawals (bKash, Nagad, Rocket) are the fastest — usually within 1 hour. Bank transfers may take 1–3 business days. For first-time withdrawals, processing may take a little longer if KYC verification has not been completed.

The minimum deposit on Megha starts at just 100 BDT, making it accessible for players at every level. Maximum deposit limits vary depending on your account type and verification status. VIP members can transact in larger amounts.

Megha does not charge any fees for deposits. However, your mobile banking provider — such as bKash or Nagad — may apply a small transaction fee. Check your mobile banking app's terms for details on any applicable charges.

Yes! When you register for the first time and make your first deposit on Megha, you'll receive an attractive welcome bonus that can be used across a variety of games. The bonus amount and wagering requirements may change from time to time, so check the promotions page regularly.

Bonus funds generally cannot be withdrawn directly. They convert to cash balance only after you meet the wagering requirement. Each bonus may have different terms and conditions, so read them carefully before claiming any bonus.

Free spins are typically awarded as part of a welcome bonus package, daily login rewards, special promotions, or the VIP program. They can be used on selected slot games. Log in every day and check the Daily Rewards section — you may find free spin offers waiting for you.

Megha offers more than 1,000 games, including slots, Live Casino (blackjack, roulette, baccarat), crash games, table games, and much more. Our partnerships with the world's leading game providers ensure the highest quality gaming experience.

If you get disconnected, your game session pauses temporarily. In most cases, reconnecting will resume the game right where you left off. Megha's servers always save your game state, so there's no risk of losing your bets or having your game data erased.

Yes, Megha Live Casino features real human dealers who run the games via live video streaming. You can even chat with the dealer during play, bringing the authentic casino experience right to your home.

The Megha app can be downloaded directly from the Download page on our website. Android users can download the APK file and install it manually. Before installing, go to your phone's settings and enable the "Install from unknown sources" option. iOS users can download the app from the App Store.

Yes, the app and website share the same account. Your balance, bonuses, and game history are fully synced — whatever you see on the website is also reflected in the app, and vice versa. No separate account needed; one account works across all your devices.

No separate application is needed to join the Megha VIP program. Simply earn points through regular play and deposits, and you'll be promoted to higher VIP tiers automatically. Levels range from Bronze all the way up to Diamond, each with its own exclusive perks and bonuses.

Yes, Megha takes responsible gaming seriously. In your account settings, you can set deposit limits, session time limits, or activate a temporary Self-Exclusion. If needed, customer support can also help you suspend your account for a set period.

Absolutely not. Megha strictly enforces an 18+ policy. Age is verified at registration, and KYC documents may be requested in suspicious cases. Megha is committed to protecting minors, and any account found in violation of this policy will be permanently suspended.